FAQs

CREATING & SHIPPING TIME

Creating Time: Hand-painted by professional artists, requiring 3-5 business days. The artwork you order will be created by the original artist.

Shipping Time: 

The fastest delivery time option is 7 - 12 business days by FedEx/DHL.

Generally, you will receive your purchase in 14-21 days after order is placed. For quantity order, please contact us at info@arteleer.com to confirm the accurate time frame.

PACKING

 

Rolled paintings are packed carefully in a strong paper tube, Framed paintings are packed carefully in a quality wooden box 

CAN I UPDATE MY ORDER AT ANY POINT?

Orders cannot be updated after they have been shipped. If you need to make a change to your order, contact info@arteleer.com and we will do our best to accommodate you.

CAN I CANCEL MY ORDER?

Yes, as long as the item has not been shipped. Please contact info@arteleer.com or log into your account if you need to cancel your order.

DO YOU SHIP OVERSEAS?

 

Yes, Free shipping all over the world.

HOW MUCH DOES SHIPPING COST?

 

Shipping costs are included in the price, regardless of destination.

 

DAMAGED GOODS

For damaged item, please kindly contact Arteleer within 30 days of the date it was received and will be exchanged for the same item. Please contact us at info@arteleer.com if you would like to replace your item.

WHAT FORMS OF PAYMENT DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, Discover, as well as  and Shop Pay.

INTERNATIONAL TAXES & DUTIES

Please note that once your order arrives in the country of destination, local guidelines apply and your order may be subject to import taxes and local duties. These taxes and duties are not included in your purchase price and are the responsibility of the customer. However, if applicable, we will support with any communication of information with customs as necessary.

MORE QUESTIONS?

If you have other questions, please just send it to info@arteleer.com